"WA" is a registered trademark of World Avenues.

Acceptance of Terms of Use: Please read these terms and conditions of use before using the website. By accessing and using this Website you agree to be bound by the following Terms of Use and all terms and conditions contained and/or referenced herein or any additional terms and conditions set forth on this Website and all such terms shall be deemed accepted by you. (For purposes of these Terms of Use, “you”, “your” and “user” shall refer to the user utilizing the Website).  You consent to these Terms of Use when you use this Website. If you do NOT agree to all these Terms of Use, you should  NOT use this Website.

These Terms of Use may be amended by World Avenues ("WA") at any time. Such amended Terms of Use shall be effective upon posting on this Website. Please check the Terms of Use published on this Website regularly to ensure that you are aware of all terms governing your use of this Website. Other additional specific terms and conditions may apply to specific content, products, materials, services or information contained on or available through this Website the "Content" or transactions concluded through this Website. Such specific terms may be in addition to these Terms of Use or, where inconsistent with these Terms of Use, only to the extent the content or intent of such specific terms is inconsistent with these Terms of Use, such specific terms will supersede these Terms of Use. In addition to the terms laid out herein, terms and conditions laid out in our Customer Agreements and/or Supplier Agreements shall apply to all customers and suppliers.

“WA” reserves the right to make changes or updates with respect to or in the Content of the Website or the format thereof at any time without notice. “WA” reserves the right to terminate or restrict access to the Website for any reason whatsoever at its sole discretion.

Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on this Website. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed. “WA” is a business to business (B2B) company. As a B2B company, “WA” does not solicit inquiries from end Consumers.

Although care has been taken to ensure the accuracy of the information on this Website, “WA” assumes no responsibility therefore, ALL CONTENT IS PROVIDED "AS IS" AND "AS AVAILABLE". “WA” HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THIS WEBSITE OR THE CONTENT. “WA” DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS AS TO THE SECURITY OF THIS WEBSITE. YOU ACKNOWLEDGE THAT ANY INFORMATION SENT MAY BE INTERCEPTED. “WA” DOES NOT WARRANT THAT THE WEBSITE OR THE SERVERS WHICH MAKE THIS WEBSITE AVAILABLE OR ELECTRONIC COMMUNICATIONS SENT BY “WA” ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL ELEMENTS. IN NO EVENT SHALL “WA” OR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, CONTRACT, REVENUE, DATA, INFORMATION OR BUSINESS INTERRUPTION) RESULTING FROM, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THIS WEBSITE OR THE CONTENT, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANY ACTION BROUGHT AGAINST “WA” PERTAINING TO OR IN CONNECTION WITH THIS WEBSITE MUST BE COMMENCED AND NOTIFIED TO “WA” IN WRITING WITHIN ONE (1) YEAR AFTER THE DATE THE CAUSE FOR ACTION AROSE.

This Website may provide links to other websites that are not under the control of “WA”. We shall not be responsible in any way for the content of such other websites. “WA” provides such links only as a convenience to the user of this Website, and the inclusion of any link to any such websites does not imply endorsement by “WA” of the content of such websites.

Copyright and all other proprietary rights in the Content (including but not limited to software, audio, video, text and photographs) rests with “WA”. Images of hotels and properties belong to the respective hotel or property. All rights in the Content not expressly granted herein are reserved. Except as otherwise provided, the Content published on this Website may be reproduced or distributed in unmodified form for personal non-commercial use only. Any other use of the Content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of “WA” is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

Any material or information sent through or in connection with this Website by you ("User Materials") will be treated as non-confidential and non-proprietary, and immediately become the property of “WA” subject to any privacy policies posted on this Website. “WA” may use such User Materials as it deems fit, anywhere in the world, without obligation for compensation, and free of any moral rights, intellectual property rights and/or other proprietary rights in or to such User Materials. Furthermore, you are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

The Website may contain references to specific “WA” products and services that may not be (readily) available in a particular country. Any such reference does not imply or warrant that any such products or services shall be available at any time in any particular country. Please contact your local “WA” business for further information.

Software and forms made available for downloading from or through this Website is licensed subject to the terms of the applicable license agreement. Except as set forth in the applicable license agreement, the software is made available for use by authorized users only and any further copying, reproduction or redistribution of the software is expressly prohibited. WARRANTIES, IF ANY, WITH RESPECT TO SUCH SOFTWARE SHALL ONLY APPLY AS EXPRESSLY SET FORTH IN THE APPLICABLE LICENSE AGREEMENT. “WA” HEREBY EXPRESSLY DISCLAIMS ALL FURTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR NON-INFRINGEMENT WITH RESPECT TO THE SOFTWARE.

Linking to this website shall imply the acceptance of these General Terms and Conditions contained within this document by the Tour Operator or Agency or Personal User and shall be used in accordance with “WA” Privacy policy as state below:

Access codes:

• Access codes provided to each Tour Operator or Agency or Personal User are not allowed to be transferred or disclosed to a third party, even representatives or subsidiaries of the Tour Operator or Agency or Personal User.
• Each Tour Operator or Agency or Personal User are directly and fully responsible for all bookings made with their own access codes.
• For security reasons, World Avenues reserves the right to change the access codes of the Tour Operator or Agency or Personal User. Prior notice will be sent to the Tour Operator or Agency or Personal User.

Rates:

• Rates are confidential and should never be disclosed to any third party.
• Rates include accommodation, meal plan as indicated, service charge, sales and city tax.
• Rates are given per unit per night and do not include any extra services that are not mentioned in the confirmation; any extras should be paid directly on the spot.
• All rates are valid for Leisure Market only. We are not responsible for any bookings if it transpires that a client is not traveling for leisure purposes which might result in a problem with the hotel who might charge rack rate to the individual client directly.
• In case the government increases the taxes or it comes to currency fluctuation or any other similar situation, World Avenues will consequently amend the prices even after confirmation.
• Trade fair, international congress and convention rates may be higher than the rack rates. In case of a sudden increase in the fair rates or a change in the fair dates, new rates will be applied to all reservations, even those previously booked. In case you do not accept the new rates, booking will be cancelled. Confirmation during mentioned events usually takes longer time.

Breakfast:

• Breakfast type, when included, is as follows:
AB: American breakfast BB: Buffet breakfast CB: Continental breakfast EB: English breakfast RO: Room Only

Voucher:

• Voucher should be issued directly through the reservation system to finalize the booking and must be attached to the Agent or Tour Operator Original Vouchers.
• Voucher should be issued at least 3 days prior to arrival date.
• Voucher must clearly state "booked and payable by World Avenues”.
• In case of any contradiction between the actual reservation made through World Avenues that clearly stated in the Voucher and the actual stay cost World Avenues will not be responsible for the payment.
• To use the voucher for a cancelled reservation is strictly prohibited. World Avenues will disclaim any responsibility.

Reservation:

• Reservation is subject to the availability at the time of booking.
• In case the hotel is not able to provide the confirmed accommodation, the client accepts that it is the hotel responsibility to find alternative hotel of similar standard and provide transportation where appropriate to the alternative hotel.
• For any children reservations or special requirements you should contact World Avenues by e-mail or fax.
• For additional land services (transfers and sightseeing, guides, interpreters, assistants, meeting staff, restaurant bookings) you should contact World Avenues directly by e-mail or fax.
• To block the booking s for future sales is strictly prohibited under any circumstances at any time. In this case booking will be immediately cancelled.
• Extra bed is available for the third person in almost all hotels, however some hotels do not have the availability to put an extra bed in a room or have a very limited number of extra beds. You should make sure of availability of extra bed upon reservation.
• This reservation system is only for individual reservations (maximum 03 rooms). We reserve the right to cancel bookings made if they appear to be group bookings.
• Reservation or rates by phone are not accepted.

Cancellation and No show

• All cancellations must be done through the reservation system, by e-mail or by fax; we do not accept cancellations by phone.
• Cancellations are only accepted during World Avenues official office hours: Monday - Friday / 09h00: 18h00 local time.
• An automatic cancellation notice will be sent to you; in case you do not receive it you may contact our office. Cancellation limit is also stated in the confirmation you receive upon booking. Unless World Avenues approves any other arrangements, the cancellation policy is as follows:

A. Disneyland Paris

All Disneyland Paris reservations are pre paid Upon receipt of confirmation, no name change is possible and in case of cancellation the following charges expressed as a percentage of the full package price will be applied:

Up to 21 days until 10 days prior to arrival 25%

Up to 9 days until 3 days prior to arrival 50%

Up to 2 days until 0 days prior to arrival 100%

Early Check out 100%

No show 100%

(no re-booking possible even within date of no-show)

B. Hotels in main cities from World Avenues

In case of cancellation, cancellation charged mentioned in World Avenues confirmation email applies.

Payment:

• For Tour Operator or Agent or Personal User who has no credit facility, full prepayment is requested. In case the pre-payment is not received, World Avenues has the right to cancel the booking even if the Voucher is issued
• For Tour Operator or Agent or Personal User who enjoys credit facility, payment is due within 10 days from the date shown on the invoice.
• Late payment will carry a penalty of 5% on the full amount.
• Our Bank Account details:

Claims & Complaints:

• The Tour Operator shall be totally liable in case his customer showed abnormal or vandal behavior. World Avenues accommodation establishment or service company has the right to immediately cancel the customer stay and Tour Operator will be charged for any amounts arising from the behavior of his customer which may be subject to a claim by a third party.
• All complaints should be reported immediately to the hotel during guest stay, failure to do this would result in ignoring the complaint from side of World Avenues.
• World Avenues is not liable of compensation of any situation that could have been resolved at the time if the hotel had been aware of the problem.
• Any complaints should be received within 21 days of guest check out.
• World Avenues is not liable for any irregularity accidents that may arise from the supplier of services at any time.

Refund:

• Any refund request should be reported within 21 days from guest departure date, World Avenues will not consider any refund request received after the mentioned period.
• Invoice deduction is not allowed; Tour Operator or Agent or Personal User should pay the invoice in full and inform World Avenues of any query in written within above mentioned period.

General Provision:

• Tour Operator or Agent or Personal User shall be responsible for flight bookings and for correct flight details given to World Avenues. In case of any changes in flight details or booking information Tour Operator should inform the receiving agent immediately.
• Standards and facilities of same hotel category are different in each country according to the regulations applicable.
• Accommodation establishment information is provided by hotels itself; any inaccuracy is not under responsibility of World Avenues.
• Throughout the year, some accommodation establishments may change name or trade name, thus shall not be considered as a change of hotel or modification of the reservation.
• World Avenues provides the Tour Operator, Agent or Personal User with any renovation works a t hotels and shall not be liable of works which World Avenues has not been informed about or that extended more than the planned date.
• Tour Operator or Agent must inform the customers to get his personal and family documentations, either passport or National ID, as required by the destinations visited.
• World Avenues shall not be responsible for any accident, loss, annoyance, delay or expense due to quarantine, strikes, any other event or force of nature, failure of any other means of conveyance or change in transit or hotel service and other cause over which World Avenues has no control.
• The passenger is fully responsible of his/her luggage and personal belongings throughout the whole tour.
• World Avenues reserves the right to accept or decline any person as a member in a tour or to cancel or alter the tour.

Arbitration

• Any dispute arising out of the aforementioned terms and conditions and contracts entered into on the basis of the attached shall be governed by Swiss law and subject to the exclusive jurisdiction of the Swiss courts.